We love tough problems, and we can show you how to break them down into actionable chunks to start building momentum even after the first week. Still not sure?
Here are some common issues we can help you with.
Using years of experience, we’ll show you how to work with your customers to understand their needs and pain points and focus on impactful solutions. From user research through an actionable roadmap we’ve got you covered.
Not happy with the amount of time it takes to concept, design, validate, and release your software? We’ll show you the best practices across many industries and work with your teams to redesign how they work and communicate with other teams.
Every team has its strengths and weaknesses. We’ll show you how to elevate your strengths and add key team members to supercharge your results in a surprisingly timely way.
After building hundreds of pitches and prototypes for products, experiences, and new businesses (and skyscrapers in our past life) we know how to work with you to frame and build the right story to achieve our goals. Business case, big idea, prototypes, roadmap, flawless presentation…we can help you with everything.
Want us to be responsible for everything? We’ll show you how to minimize risk by validating all major design decisions through an open, transparent dialogue with your target audience. Once we prove what we’re building, we’ll design, develop, launch, and market the product. We’ve created products and experiences spanning apps, websites, automotive, interactive building facades, digital signage, voice, and even robots.
Interested in talking with us? Let’s make this easy.
Feel free to copy this email, modify as needed, and email us.
My name is [Sarah Patrick], and I’m a project manager at [Company X]. I’d love to work with you to [reimagine our customer experience across our software products].
We’re great at [customer support and maintaining reliable software that our customers use to book meeting spaces].
We want to [do a better job of satisfying our customer’s needs in a way where all of our software feel part of a unified experience. Right now, we are relying on a mixture of third-party and internal tools, and the experience varies widely].
You’ll be working directly with me, my boss [VP of Product, Jennifer Newton], and ten other stakeholders. Our budget for this project is around [$150k], but we’re open to discussing the project and figuring out the best way to see measurable results [in the next three months].
What is the best way to get started?
Full disclosure: I’m talking to one other agency about this work.
I’m happy to send you any additional info or answer any questions. If you’re interested, let’s set up a time to chat. Does next week work?
Are your issues more complicated? Not sure if we can help you? Call me and let’s talk about it.
Not sure if we are the right fit? Here are some reasons to not work with us.
You are looking for an agency to respond to an RFP.
We don’t respond to RFPs or do spec work. Most of our business is through referrals, and we’ll go the extra mile for everyone we’ve worked with. We’re always here for our partners. If you want to start small and feel each other out first, we’re cool with that.
You are looking for the lowest price.
Our rates are super competitive and lower than large agencies without all the overhead. We overdeliver every step of the way and most companies we work with start with one project, and it grows into multi-year relationships.
You need a local team or expect us to work out of your office.
We believe that face-to-face meetings and working sessions are super important and we’ll be in and out of your office. We know that the best teams are made from the best individuals, and they don’t all live in one place. We’ve been working with team members and companies around the globe for almost ten years, and we think it is an advantage to build global teams.
You need production help or “just need it built.”
We’re just not a production shop, and we don’t offer one-size-fits-all solutions. If that’s what you think you need, please email us, and we can give you recommendations for other companies.